Last updated: August 15, 2026
Thank you for shopping with Pavibe.
Pavibe products are made to order. Each item is produced specifically for your order, which means we generally do not accept returns or exchanges for reasons such as choosing the wrong size, changing your mind, or simply no longer wanting the product.
We do, however, want to make sure you receive your order in good condition and that the product you receive matches what you ordered.
1. Returns and Exchanges
Because our products are made to order, Pavibe does not accept returns or exchanges for:
- Incorrect size selected by the customer
- Incorrect colour selected by the customer
- Change of mind
- Buyer’s remorse
- No longer wanting the product
- Ordering the wrong product
- A product not fitting as expected when the correct size was ordered
Please carefully review the product description, size chart, colour options, and product details before placing your order.
Size Exchanges
We do not offer size exchanges.
If you are unsure about which size to choose, please check the size chart provided on the product page before purchasing.
If you select the wrong size, a replacement or refund is not normally available.
2. Damaged, Defective, or Misprinted Products
If your product arrives:
- Damaged
- Defective
- Misprinted
- With a manufacturing issue
- With a significant printing problem
- With another quality issue caused during production or fulfillment
please contact us as soon as possible.
Eligible manufacturing or fulfillment problems may qualify for a replacement or refund through our fulfillment partner.
How to Report a Problem
Please email us at:
Include:
- Your order number
- A clear description of the problem
- Clear photos showing the issue
- Photos of the packaging if the package or product was damaged during delivery
For issues covered by our fulfillment partner’s policy, claims generally need to be submitted within 30 days of delivery.
We may request additional information or photographs so that we can properly investigate the issue.
3. Wrong Item Received
If you receive an item that is different from what you ordered, such as the wrong:
- Product
- Design
- Colour
- Size due to a fulfillment error
please contact us at pavibe.studio@gmail.com with your order number and clear photos of the item you received.
If the mistake was caused by the fulfillment process, we will work with our fulfillment partner to arrange an appropriate resolution, which may include a replacement or refund.
4. Refunds
If your refund is approved, it will normally be issued to the original payment method used for the purchase.
Refund processing times can vary depending on your payment provider, bank, or card issuer.
Pavibe does not provide refunds for customer-initiated issues such as:
- Wrong size selection
- Wrong colour selection
- Change of mind
- Buyer’s remorse
- Incorrect product selection
unless required by applicable law.
5. Replacement Orders
If your product qualifies for a replacement because of a manufacturing, printing, damage, or fulfillment issue, we may arrange for a replacement to be produced and shipped.
Replacement decisions are made after reviewing the reported issue and any requested photographs.
You should not send a product back to any address unless Pavibe specifically instructs you to do so.
6. Return Shipping
For a confirmed manufacturing or fulfillment error, Pavibe will work with our fulfillment partner to determine the appropriate resolution.
Customers should not pay to return a defective or incorrectly fulfilled product without contacting us first.
If a return is specifically required, we will provide the appropriate instructions.
For customer-requested returns that are not covered by this policy, Pavibe does not provide return shipping.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully check your:
- Name
- Street address
- Apartment/unit number
- City
- Province/state
- Postal/ZIP code
- Country
If you notice an incorrect address, contact us immediately at pavibe.studio@gmail.com.
We will try to assist if the order has not yet entered fulfillment, but we cannot guarantee that an address can be changed after an order has entered production or shipping.
If an order is returned because an incorrect or incomplete address was provided by the customer, additional shipping or reshipping costs may apply.
8. Order Cancellations
Because Pavibe products are made to order, orders may enter production shortly after they are placed.
If you need to cancel an order, contact us as soon as possible at:
We will try to accommodate cancellation requests before production begins.
Once an order has entered production, cancellation may no longer be possible.
9. Lost or Delayed Packages
Shipping delays can occur because of carrier delays, customs processing, weather, high shipping volumes, or other circumstances outside our control.
If your order has not arrived within the expected delivery timeframe, please contact us at pavibe.studio@gmail.com with your order number.
We will review the tracking information and, when appropriate, work with our fulfillment and shipping partners to investigate the shipment.
For packages confirmed as lost in transit, an appropriate resolution may be available depending on the circumstances and applicable fulfillment/shipping policies.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please first:
- Check around your delivery location
- Check with household members or neighbours
- Check with your building’s reception/mailroom if applicable
- Contact the shipping carrier
Please then contact us if you still cannot locate the package.
A package that is marked as delivered may not qualify for a replacement or refund from our fulfillment partner. In such situations, we will review the circumstances and determine what assistance may be available.
10. Returned Packages Due to Address Problems
If a package is returned because the shipping address was incorrect, incomplete, or undeliverable, additional costs may be required to reship the order.
We will contact you regarding the available options.
11. Product Appearance and Colours
We make every effort to display product colours and designs as accurately as possible.
However, colours may appear slightly different depending on your monitor, phone, browser, lighting, and other display settings.
Minor differences in colour that do not represent a manufacturing or printing defect may not qualify for a refund or replacement.
12. Product Care
Customers are responsible for following the care instructions provided with their products.
Damage caused by improper washing, drying, ironing, bleaching, alterations, or other improper care may not qualify as a manufacturing defect.
If you believe the product has a genuine quality issue, please contact us with photographs so we can review it.
13. Final Sale and Promotional Items
Unless otherwise stated on the product or promotion, promotional pricing does not change the requirements of this Refund & Returns Policy.
Eligible damaged, defective, misprinted, or incorrectly fulfilled products may still qualify for a replacement or refund according to this policy and applicable law.
14. Your Legal Rights
Nothing in this policy is intended to limit or remove any consumer rights that cannot legally be excluded or restricted under applicable laws.
Where applicable law provides a customer with rights that differ from this policy, those legal rights will apply.
15. How to Contact Us
If you have questions about your order, refunds, returns, defective products, damaged products, or replacements, please contact us before sending anything back.
Pavibe
Email: pavibe.studio@gmail.com
Website: pavibe.shop
When contacting us about an order, please include your order number so we can assist you as quickly as possible.
Thank you for choosing Pavibe.
Wear Your Vibe.